Frequently Asked Questions (FAQ’s) – In addition to the information provided within our website, here are the answers to some commonly asked questions about Self Storage:
A. You can use our Space Calculator on the website to help you determine approximately what size unit you will need based on the information you provide.
You may also call our office and speak to the manager on duty. Our managers will be able to make a recommendation based on the information you provide about what you will be storing.
A. Climate controlled units are heated in the winter and due to our cooler climate, naturally cooled in the summer. Climate control helps protect sensitive items such as wood furniture, leather furniture, electronics, paintings, important documents, etc. The usual maximum temperature in a climate-controlled unit is approximately 78 degrees.The minimum temperature in a climate-controlled unit is approximately 50 degrees and the humidity level does not typically go above approximately 60%.
A. If you are storing any of the more sensitive items listed in FAQ #2 for more than 1 month, you should consider climate control. If you would be comfortable storing your items in a typical garage, then climate control is not necessary for you.
A. No. All leases are on a month to month basis. There is a one-month minimum term rental. We do not rent units by the day or week. We only require 10 days notice when you are vacating, so there is no long-term commitment.
A. Every tenant’s rent is due on the anniversary date of their first day of occupancy. For example, if you rent on the 13th of the month, your next months rent payment will be due on the 13th of each month thereafter. We will also pro-rate your rent the month you are moving out, as long as you give us the 10 days notice of vacate. We only want you to pay rent for the time you are storing with us!
A. Every day from 6am – 10pm, including Holidays. Once you have signed your lease, you will be issued a personalized gate code to gain access to the property. You will need to purchase a lock and keys for your unit which are yours to keep. If you are a commercial tenant and require 24-hour access, this is available for an additional monthly charge of $15.00.
A. There is a manager on duty 6 days a week during regular business hours. The office does close on Holidays. Please call anytime to check our Holiday Hours. We are closed on Sundays.
A. Yes, our facility has extra wide drive aisles and multiple entry/exit gates that will accommodate all sizes of moving trucks.
A. Yes, we have outdoor Boat, Car and RV parking spaces. You can also put any of these items in a non-climate controlled unit at our facility if they will fit through the unit doors, which are approximately 12’ wide and 8’ high.
A. We accept Cash, Money Order, Visa, MasterCard, Debit Card and Discover. You may also pay online at our website. We offer auto credit card payment free of charge. You can sign up for this service at the office. Please see your property manager regarding pre-payment discounts.
A. Insurance is the responsibility of each tenant. We do not provide insurance for any unit contents. Please discuss your insurance purchase options with the manager at the time of rental.
A. You will get the most value for your money by storing with Deer Park Self Storage, LLC. Our facilities are clean and dry, fenced, well lighted and equipped with video surveillance cameras. Our rental offices are staffed with knowledgeable Property Managers. All storage units are on the ground level making them easy to access. Each storage unit has an individual alarm monitoring system. Customer service is a top priority. We frequently offer move in specials, so be sure to ask the manager about our current promotions. If we can be further assistance, please feel free to contact us.
A. Yes, Our self storage location offers outside storage where you can store boats, RVs, trailers and cars.
A. Our pricing is very competitive and typically, specials are not necessary. Based on availability, we do offer rent specials and always offer a free month special if rent is paid one year in advance.
A. We have video cameras recording 24 hours a day. Gate access is limited to current tenants only. Each unit has an individual monitored alarm system. Amenities vary by location and we invite you to stop by to personally inform you of our OTHER security measures we have in-place that we do not mention herein.
A. While your items are in storage they are not covered by the storage location for loss or damage. We strongly recommend that all customers take advantage of the insurance offered at our location. Do not assume any existing policy will automatically cover your items in storage. Check with your insurance agent regarding your homeowners or renters policy coverages.
A. You cannot store any hazardous, toxic, or illegal items. Also, no food or perishable items can be stored in our spaces. If in doubt of what can be stored in our spaces, please ask the property manager. Examples of items that cannot be stored are: Ammunitions, gasoline, paint, paint thinner, propane, food, produce, plants, fireworks, etc.
A. Store expensive items to the back of the space and place large pieces of furniture to the front of the space. Wrap glass and other breakable items in bubble wrap, paper pads, or quilts. Use the height of the space to maximize the cubic feet by standing large pieces of furniture on end and/or on top of each other. Do this only if the furniture is safe and securely placed. Be sure to use paper pads or cloth to protect furniture from scratches. Store heavier items on the bottom and light items on the top. Label your boxes on three sides to save from having to move them around to find the contents. For ventilation, it is a good idea to leave a couple of inches of air space between the walls and your items, especially block walls. It is a very good idea to maintain a written inventory of items in your space. Consider storing valuables, books and other items stored in boxes on pallets to keep them off the floor and away from moisture.
A. We do charge a deposit fee and we do charge a small administration fee.
A. Yes, we sell them on-site or you may bring your own lock. We REQUIRE “Disc Locks or Cylinder Locks” for added protection.
A. Yes, we offer a full line of equipment and Penske truck rentals.
A. Yes, but the vehicle must be drivable and we need a copy of the registration or title on file.
A. Yes, we have a professional pest control company that monitors our location monthly.
A. Yes, our location has a full line of packing and moving supplies.
A. Use high quality moving boxes (sold at our location) designed for your move as opposed to recycled grocery cartons.
A. Yes, we are glad to accept deliveries as long as we have your authorization on file.
A. We will give you $20.00 rental credit per referral. We Love Referrals!